Return & Refund Policy

Returns

Your satisfaction is our priority and will offer you the following options in case you are not happy with your Cafesti Coffee Machine.

For all coffee machines, we have a 7 days return policy after delivery if you are not completely satisfied with your purchase. Please click here to arrange a suitable time and day to organize your return with your Cafesti concierge. The customer is responsible for shipping the item back to us. Please note that all original packaging and accessories must be included with the return and any missing item will be subjected to a 25% restocking fee in addition to any other fees.

Also note, that returned Cafesti machine must be lightly used. A lightly used machine is an item that has been removed from its box and used as intended by Cafesti for a short period of time. All items, components, manuals, and packing materials must be returned to their original packaging. The unit must be clean and dry upon pick up. Any unit that requires extensive cleaning will incur a cleaning deduction from the refund or be refused. The product must not be functionally or cosmetically damaged in any way.

All other consumable products/goods such as coffee and cleaning materials are excluded from the return policy.